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Showing posts from August, 2014

What to do with Clubcard and dunnhumby ?

Dave Lewis, Tesco's new CEO,starts on Monday and amongst the many questions he needs to consider, one will be "What to do with Clubcard and dunnhumby ? " Clubcard launched in 1995 was a key factor in Tesco's rapid growth through the late 1990's and 2000's. It immediately added lfl sales growth of around 4%-5%, attracted £100's of millions of incremental marketing support from major brands and enabled Tesco to improve site location planning, store ranging, pricing and promotions effectiveness.   Their long term partnership and subsequent acquisition of dunnhumby, who provide analytics and marketing service support to Tesco, but also their suppliers and other retailers around the world, has created an asset worth £1.5bn Nevertheless Clubcard is highly expensive. The key cost is the points. Tesco give away c.1% of sales -  c25% of total company profits. In addition there the 100's of million of bits of paper that have to be printed, posted, co

Austin Lally's leaving note to P&G colleagues June 2014

Austin Lally recently left P&G after more than 25 years to take up a new position as Group CEO of Verisure Holdings / Securitas Direct AB.  Prior to leaving P&G, he was President of Braun and Appliances and a member of the Global Leadership Council.   He started his career in the UK and also had assignments in France, Greater China, Germany, Switzerland and the US.  When he  left he sent a letter to his P&G colleagues that tells us a lot about Austin’s character, achievements and many passions including family, work, music, travel, literature & sport.  Austin's letter to P&G colleagues announcing his retirement  Dear Friends, Today, we are announcing my retirement from the Procter & Gamble Company.  I wanted to take this opportunity to thank you for all of your help and support through the years we worked together. Looking back, it has been a tremendous experience.  More than 25 fulfilling years. It began in England.  In Gosforth, Newcastle upon Ty